FTG Glance Session

Through our Glance Networks facility, you are able to view our computer screen in your web browser. This enables us to better support FilmStar users as well as demonstrate FilmStar to new users. In a Glance Session you simultaneously talk to us by telephone.

You see our screen in your browser.

Glance is a graphics viewer only!
We have no access to your computer!

Our Glance address is http://ftg.glance.net. But first, you need to contact FTG Software by telephone since it only works if we are logged on at the same time and have provided you with a four digit session code.

Call us at +1 609-924-6222, 08:30-17:00 New York time
(other times by prior arrangement)

We suggest that you test your computer system for Glance compatibility before contacting us. This is done by visiting Glance Networks' Can you Glance? page. If you have problems, review Glance's support information and feel free to contact Glance Networks by e-mail or telephone.

Obviously, multiple attendees are possible with a computer projector (or large monitor) and a speakerphone. Alternatively, companies with telephone conferencing facilities can log onto a Glance session from up to 15 computers. This method is especially useful when attendees are at different physical locations.

We normally run a Glance Session at 1024x768 screen setting. Please let us know if you are using 800x600. In order to get a full view of our screen, please enable pop-ups for ftg.glance.net or press <F11> before joining the session.

What to do if your IT department has installed a firewall? Glance has provided the following information: Have your IT specialist add a rule that allows outbound TCP/IP connections to the Glance servers at 64.95.77.32/27 (i.e., IP addresses 64.95.77.32 through 64.95.77.63, which is 64.95.77.32 with subnet mask 255.255.255.224) to destination port 5500.