FilmStar runs under Vista/Win 7-10, but some adjustments may be required.
We suggest that you turn off UAC (User Account Control) during installation.
MEASURE versions which directly control the serial port (Mpe983, Mh3410) work
with 64-bit Windows. Mpe19AX requires 32-bit
Windows. Contact FTG for further information regarding compatibility with 64-bit
To disable UAC, from Control Panel select
User Accounts and locate the Turn User Account Control... link. Clear the UAC
checkbox and reboot. Disabling UAC gets rid of annoying 'Windows needs your
permission to continue' dialogs. On the other hand, you (or your IT department)
might not want to disable the feature.
More about disabling UAC:
LIKELY PROBLEM...If you get
Unexpected error; quitting at startup, (A) disable UAC (User Account Control) or (B) right click and select 'Run as administrator'. Then select Allow. The next time
the program runs normally. Repeat the procedure for each FilmStar
program. Lack administrator privileges? Contact IT
to implement step B. Avecto Privilege Guard and similar systems may
require IT action.
2. POSSIBLE MESSAGE... In
reponse to This program might not have installed correctly we found no
problem after clicking This program installed correctly.
3. POSSIBLE PROBLEM...Contact
your IT department
4. SYMANTEC ENTERPRISE
PROTECTION (and similar)...White-list ftgsoftware.com in your SEP Cloud configuration.
Setup32.exe may require Run as administrator.
FALSE POSITIVES ARE COMMON in anti-virus programs. Infrequently
downloaded files (e.g. coating software) are automatically flagged as
spam by 'reputation'.
5. POSSIBLE PROBLEM (seemingly more likely with Windows
License Key driver was not installed, possibly because UAC was not disabled.
In that case disable UAC and try again. In some cases you need to run a
installer. The unzip password is in FilmStar News and other FTG
In Dec 2017 a user reported that the installer failed. This had never happened
before. Key manufacturer Gemalto offered to re-install via screen-sharing,
thereby violating the user's IT policies. As an alternative, Gemalto requested
the following information and a screenshot of the error message observed while
installing the run-time driver. (<Alt+PrtScr> captures the error message instead
of the whole screen.)
1. All files from C:\ProgramData\SafeNet Sentinel\Sentinel
2. aksdrvsetup.log file located in C:\Windows
3. SetupAPI.dev.log file located in C:\Windows\inf\
4. Include the system information file (.nfo) file by
following these steps:
a. On the Start menu (Windows),
b. In the Run dialog box, enter
c. In the System Information
dialog box, on the File menu, click Save.
d. In the Save As dialog box,
make sure that the file type is System
Information File (*.nfo).
e. Enter a name for the file.
5. Open command prompt on the affected machine and run as
and execute netstat -ab >C:\netstat.txt
and share the netstat.txt created
at C:\ folder for further analysis.
After assembling the information, contact
Gemalto support at
800-545-6608 (+1 410-931-7520 outside USA). If calling between 9 AM and 4 PM
PST, ask to speak to Anurag Chandra who is currently (Dec 2017) assigned to the
case. Please cite case CS0610074.
6. EXCEL VIEWER...FTG programs assume that XLVIEW.EXE is installed in
C:\Program Files\Microsoft Office\Office12
64-bit Windows C:\Program Files (x86)\Microsoft
"Program Files" will be different
in non-English Windows. If XLVIEW.EXE is not in the default location, add a line
under [Interface] in C:\Winfilm\Config\Common.ini as follows
replacing the path with one
correct for your system. You can also substitute EXCEL.EXE but we think the
Viewer is more appropriate and certainly more secure.
7. UNIMPORTANT PROBLEM...Vista/Win
the WinHlp32.exe viewer for *.hlp help files. This is no problem because FilmStar
uses HTML help. There is one place, however, where WinHlp32 is accessed:
pressing the '?' icon in the BASIC UserDialog editor. You will probably never do
this, but just in case here is what happens: On accessing WinHlp32 for the
first time you arrive at a
Microsoft site informing you that the help is obsolete, but they'll let you view
it anyway. We've uploaded Microsoft's help installers for your
32-bit help installer,
64-bit help installer for newer computers. If you download from the Microsoft site, note that
'64' indicates the 64-bit installer and '86' the 32-bit installer.
|8. REMOTE ACCESS...The HASP security key is not recognized when FilmStar is installed on a Windows 7 host
and accessed remotely via
Windows Remote Desktop (WRD). This relates to security features in
Windows 7 and is not considered to be a bug.
FTG has verified
and LogMeIn are
FilmStar-compatible. If your organization insists on WRD please read
WRD works if the Windows 7 host is
in Virtual XP
Mode. This requires that FilmStar is separately installed. Windows 7 Pro or Ultimate is required.
Windows 8 does not support XP Mode.
XP files can be shared with the native
Windows 7 installation. Assuming that data are stored on the hard drive
of the host computer, one only needs to change
C:\Winfilm to \\tsclient\C\Winfilm
in File...Configuration...Directories. BASIC macro file
names need to be changed as well, etc.
File sharing requires that Integration Features
are enabled in the XP Tools menu. If the HASP key is still not
recognized, you probably need to click Attach in the USB
pull-down as shown below.
Option 1 GoToMyPC
Option 2 Virtual XP Mode
Tablet users: We have tested Android
versions of LogMeIn and GoToMyPC as shown below. We assume iOS is similar. Both
offer a free trial period.
GoToMyPC on Nexus 7 tablet (Android 4.4.2)
9. Office 2010