Installation Issues

Technical Issues - Installation Problems

DLS 'ActiveX component can't create object' error

If you get the above error during DLS optimization, it's because math library matrix30.dll was not registered during installation. Although we don't know why this (rarely) occurs on some computers, it is easily fixed. Close DESIGN and click the Windows Start button followed by Run; then type

regsvr32 c:\Winfilm\Matrix30.dll

and click OK. You should get the following message

DLLRegisterServer in c:\Winfilm\Matrix30.dll succeeded

Vista/Windows 7 users need to deactivate UAC (User Account Control) or run regsvr32 as Administrator. Click Start.. All Programs.. Accessories and right-click Command Prompt followed by 'Run as administrator'. Then type the regsvr32 command given above followed by <Enter>.

If FilmStar is installed in a different directory, adjust the statement accordingly. Please let us know if this does not fix the problem.

Click here for information about restoring the Run command in Vista/Win 7. You can also use shortcut key <Windows +R>. Remember, however, that UAC must be disabled in order to execute regsvr32 from the Run command.

Uninstalling FilmStar/HASP

FilmStar may be uninstalled via Control Panel. This does not uninstall HASP ID Module drivers which can be uninstalled through Device Manager. If that fails try the following:

HASP Command Line Setup Install/Uninstall HASP driver	HaspDinst.exe (10.8M, ver 5.86, Readme)
HASP Removal Tool Removes legacy HASP drivers	AksInstDel_Windows.exe (275K, ver 1.0, Readme)

In Control Panel..System..Device Manager..Universal Serial Bus Controllers, legacy HASP drivers are listed as Aladdin HASP Key and Aladdin USB Key. Current drivers are listed as SafeNet Inc. HASP Key and SafeNet Inc. USB Key. Note that this information is only displayed if the key is plugged in.

In some instances it might be impossible to uninstall FilmStar via Control Panel. In that case, rename or remove (backing up data files) the Winfilm directory and delete the FTG Software key from the Registry.

HKEY_LOCAL_MACHINE\SOFTWARE\FTG Software
or in 64-bit Windows
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\FTG Software

After reinstalling FilmStar you can transfer data and configuration files to your new Winfilm location. Registry operations are at your own risk. If you are a FilmStar user who has mistakenly installed Scantraq, deleting the FTG Software key enables you to reinstall FilmStar.

'OLE2.DLL is not a valid Windows image' error

The following message appears at the end of the installation routine:

The application or DLL C:\Windows\System32\OLE2.DLL is not a valid
Windows image. Please check this against your installation diskette.

This is a known anomaly that rarely occurs during the dynamic link library (DLL) self-registration process at the end of the install routine. The message does not necessarily indicate that an actual installation error has occurred.

If an actual error happens during DLL self-registration, you will see much more specific error messages during program operation. In that case, please contact FTG Software and include the exact error message.

Windows Vista/7 Installation

FilmStar runs under Vista/Win 7, but some adjustments may be required.

1. (UNLIKELY PROBLEM) When running the installer setup32.exe/setup64.exe, you might get a warning message. You may need to specify XP compatibility mode: right-click the .exe file name in Windows Explorer and select Properties from the menu. Then Select the Compatibility tab and select Windows XP compatibility mode. If the setup program refuses to run at all, see #2 below.

2. (LIKELY PROBLEM) If you get a fatal 'Unexpected error; quitting' message box when attempting to run FilmStar, you can disable UAC (User Account Control) or (recommended) right click the link and select 'Run as administrator'. Then select Allow. The next time the program will run normally.

To disable UAC, from Control Panel select User Accounts and locate the Turn User Account Control... link. Clear the UAC checkbox and reboot. Disabling UAC gets rid of annoying 'Windows needs your permission to continue' dialogs. On the other hand, you (or your IT department) might not want to disable the feature.

To eliminate this error, one Windows 7 user reported that it was necessary to run the installer in XP mode even though it initially appeared to run OK.

More about disabling UAC: Vista, Windows 7

3. (UNIMPORTANT PROBLEM) Vista/Win 7 omit the WinHlp32.exe viewer for *.hlp help files. This is no problem because FilmStar uses HTML help. There is one place, however, where WinHlp32 is accessed: pressing the '?' icon in the BASIC UserDialog editor. You will probably never do this, but just in case here is what happens: On accessing WinHlp32 for the first time you arrive at a Microsoft site informing you that the help is obsolete, but they'll let you view it anyway. We've uploaded Microsoft's help installers for your convenience: 32-bit help installer, 64-bit help installer for newer computers. If you download from the Microsoft site, note that '64' indicates the 64-bit installer and '86' the 32-bit installer.