Administrator privileges required...If the ID module is not recognized, please ask your Administrator to reinstall FilmStar before contacting us.

Parallel port modules...Ensure that your computer's parallel port is enabled. The port is often disabled in networked systems with no local printer. Install a printer using LPT1 and/or check hardware setup to ensure the port is enabled.

HASP driver...In rare cases, FilmStar setup fails to install the driver and new users need to run the HASP Driver Installer. Click here for further information about HASP drivers.

Trade-in...Users may exchange old modules for new USB modules; the cost is $100/ea plus shipping! Since black Activator modules are no longer manufactured, it is possible that drivers for these will ultimately fail to work.